Shipping policy
At FoldedChic, we want your shopping experience to feel simple, elegant, and reliable from the moment you place your order to the moment your new wallet arrives. Our boutique specializes in chic women’s wallets and everyday accessories, and we understand that receiving your order safely and clearly is an important part of your experience with us.
This Shipping Policy explains how we process orders, estimate delivery times, provide tracking, and handle shipping-related concerns.
Order Processing Time
Orders are typically processed within 1–5 business days after payment is successfully received. Business days do not include weekends or holidays.
During holidays, promotional periods, seasonal sales, or high-volume order periods, processing times may be slightly longer. We appreciate your patience while our team prepares your order carefully.
Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information, depending on carrier availability.
Estimated Shipping Time
Estimated delivery times vary depending on the destination, shipping method, carrier performance, customs processing, holidays, and other factors beyond our control.
Estimated delivery time may range from 7–20 business days after processing, depending on your location and the shipping carrier.
Please note that shipping estimates are not guaranteed delivery dates. Delays may occur due to customs inspections, carrier delays, weather conditions, incorrect address information, local delivery issues, holidays, or seasonal shipping volume.
Shipping Destinations
FoldedChic may ship to available regions supported by our checkout system and shipping partners. If your location is not available at checkout, we may not currently offer shipping to your area.
Shipping options and shipping costs may vary depending on your location, order size, product availability, and carrier service.
Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase. Shipping fees may vary depending on destination, shipping method, order value, and available promotional offers.
From time to time, FoldedChic may offer free shipping promotions. Free shipping offers may be subject to specific conditions, such as minimum purchase amounts or eligible shipping regions.
Order Tracking
When tracking is available, tracking information will be sent to the email address used at checkout after your order ships. Please allow some time for tracking details to update in the carrier’s system.
Tracking updates may not appear immediately. In some cases, tracking may show limited movement until the package reaches a sorting facility or destination region.
If your tracking has not updated for several days, please contact us at:
We will do our best to help review the available information.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping information before placing your order.
FoldedChic is not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer.
If you notice an address error after placing your order, please contact us immediately at:
We will do our best to help, but we cannot guarantee that address changes can be made once an order has entered processing or shipment.
If a package is returned due to an incorrect address, failed delivery, refusal, or inability to deliver, additional shipping fees may apply for reshipment.
Lost or Delayed Packages
While we work with shipping partners to provide reliable delivery, delays may occasionally occur. A delayed package does not automatically mean the package is lost.
If your package appears delayed, please check the tracking information first. Carrier delays may happen due to weather, customs, holidays, high shipping volume, or local delivery conditions.
If your package has not arrived within the expected delivery window, please contact us with your order number. Our support team will review the available tracking details and help guide you through the next steps.
Marked as Delivered but Not Received
If tracking shows your order was delivered but you have not received it, please check the following:
Your mailbox, front door, porch, building lobby, parcel locker, mailroom, reception desk, or delivery area
Household members, neighbors, building staff, or local mail personnel
Any delivery notice left by the carrier
Whether the package may have been placed in a secure or hidden location
Sometimes carriers mark packages as delivered slightly before actual delivery. If you still cannot locate the package, please contact the shipping carrier directly for more information.
You may also contact us at:
We will do our best to assist, but FoldedChic is not responsible for packages marked as delivered by the carrier.
Customs, Duties, and Taxes
Depending on your location, orders may be subject to customs duties, import taxes, local fees, or other charges imposed by your local government. These charges are the responsibility of the customer unless otherwise stated at checkout.
FoldedChic is not responsible for customs delays, customs fees, import restrictions, or additional charges required by local authorities.
Damaged During Shipping
If your item arrives damaged, please contact us as soon as possible at:
Please include your order number and clear photos of the item, packaging, and shipping label. This helps us review the issue and provide the most suitable solution.
Please do not discard the packaging until your issue has been reviewed.
Split Shipments
In some cases, items from the same order may be shipped separately due to product availability, warehouse processing, or logistics. If your order arrives in separate packages, you may receive more than one tracking number.
There is usually no additional shipping cost for split shipments unless otherwise stated at checkout.
Business Address
FoldedChic
13278 Rue du Grand Pré
Québec, QC
Canada
For shipping-related questions, please contact:
Email: support@FoldedChic.store
Phone: (800) 730-7121
Policy Updates
FoldedChic reserves the right to update this Shipping Policy at any time. Updates will be posted on this page. Your continued use of our store after any changes means you accept the updated policy.