Refund policy
At FoldedChic, we want every customer to feel confident, comfortable, and cared for when shopping with us. Our boutique is created for women who appreciate stylish, compact, and beautifully designed wallets for everyday life. Whether you are purchasing a tri-fold wallet, short wallet, clutch wallet, card holder, or a chic everyday accessory, we understand that online shopping should come with clear and reliable store policies.
This Return and Refund Policy explains how returns, refunds, order concerns, damaged items, incorrect products, and cancellation requests are handled at FoldedChic.store. Please read this policy carefully before placing an order. By purchasing from our store, you agree to the terms described below.
Return Window
We accept return requests within 30 days of the delivery date. If more than 30 days have passed since your order was delivered, we may not be able to offer a return, refund, or exchange.
To be eligible for a return, your item must be in the same condition that you received it. The item must be unused, clean, undamaged, and returned with its original packaging, accessories, tags, inserts, and protective materials, if applicable.
Because our products are personal fashion accessories, all returned items are carefully inspected before a refund is approved. Items that show signs of use, wear, stains, odor, scratches, damage, missing parts, or improper handling may not qualify for a refund.
Return Eligibility Requirements
To qualify for a return, the product must meet the following conditions:
The item must be unused and in original condition.
The item must not be worn, washed, altered, repaired, damaged, or stained.
The item must include all original packaging and accessories, if provided.
The item must be returned within the approved return period.
The customer must provide proof of purchase, such as an order number or confirmation email.
The return request must be approved by our customer support team before the item is sent back.
Please do not send any item back without contacting us first. Returns sent without prior authorization may not be accepted or processed.
How to Start a Return
To request a return, please contact us at:
Email: support@FoldedChic.store
Please include the following information in your message:
Your full name
Your order number
The email address used at checkout
The item you would like to return
The reason for your return request
Clear photos, if your request involves damage, defect, or an incorrect item
Once we receive your request, our support team will review it and provide return instructions if the item is eligible. We reserve the right to refuse returns that do not meet our return requirements.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error made by FoldedChic, such as receiving the wrong item or receiving a product that arrived damaged or defective.
We recommend using a trackable shipping service when returning an item. FoldedChic is not responsible for return packages that are lost, delayed, damaged, or delivered to the wrong address during return shipment.
If the return package does not reach the correct return location, we may not be able to process your refund.
Refund Process
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If your return is approved, the refund will be processed to your original payment method. Please allow several business days for the refund to appear on your account. Processing times may vary depending on your bank, credit card provider, or payment platform.
Original shipping fees, express shipping fees, handling fees, insurance fees, gift wrapping fees, and other non-product charges are generally non-refundable unless required by applicable law or unless the issue was caused by our error.
Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
Items that have been used or worn
Items with stains, marks, scratches, odor, or damage
Items missing original packaging, tags, or accessories
Items returned after the return window has expired
Final sale items or clearance items marked as non-returnable
Gift cards or digital products, if offered
Items damaged due to improper use, improper care, or normal wear and tear
Products returned without prior approval from our support team
If you are unsure whether your item qualifies for return, please contact us before sending anything back.
Damaged, Defective, or Incorrect Items
We carefully aim to provide a pleasant shopping experience and quality products. However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your order number and clear photos of the item, packaging, and shipping label. This helps our team review the issue quickly and provide the most appropriate solution.
Damage or defect claims must be submitted within a reasonable time after delivery. If an item has been used for an extended period before the issue is reported, it may not qualify as a delivery-related damage or defect claim.
Exchanges
At this time, direct exchanges may be limited depending on product availability. If you would like a different color, style, or product, please contact our support team.
In many cases, the fastest option is to return the eligible item and place a new order for the preferred product. We cannot guarantee that a specific color or style will remain available while a return is being processed.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will do our best to assist. However, once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible. If your order has already shipped, you may need to follow our return process after delivery.
Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check your bank account or payment account again. Then contact your credit card company or payment provider, as it may take time before your refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at:
Return Address
Please contact our support team before returning any item. Return instructions and the correct return address will be provided after your return request is approved.
Business correspondence address:
FoldedChic
13278 Rue du Grand Pré
Québec, QC
Canada
Please do not send returns to this address unless instructed by our support team.
Policy Updates
FoldedChic reserves the right to update or modify this Return and Refund Policy at any time. Updates will be posted on this page. Your continued use of our website after any changes means you accept the updated policy.