Contact information
Thank you for visiting FoldedChic. We are delighted to welcome you to our boutique-inspired online store, created for customers who love stylish, compact, and elegant women’s wallets. Whether you are browsing for a new everyday wallet, checking on an existing order, or looking for support after your purchase, our team is here to help.
We believe customer care should feel clear, respectful, and easy. Our goal is to provide helpful assistance so your shopping experience feels as smooth and polished as the accessories we offer.
Store Information
Store Name: FoldedChic
Website: FoldedChic.store
Email: support@FoldedChic.store
Phone: (800) 730-7121
Address: 13278 Rue du Grand Pré, Québec, QC, Canada
Customer Support Email
For the fastest and most accurate support, please contact us by email:
Email is the best way to reach us because it allows our team to carefully review your order details, product questions, photos, and any concerns you may have. When contacting us, please provide as much information as possible so we can assist you efficiently.
What to Include in Your Message
If your inquiry is related to an order, please include:
Your full name
Your order number
The email address used at checkout
A clear description of your question or concern
Photos, if your issue involves a damaged, defective, or incorrect item
Providing complete information helps us respond faster and offer a more accurate solution.
Phone Contact
You may also contact us by phone:
(800) 730-7121
If we are unable to answer your call immediately, please leave a message with your name, contact information, and a brief description of your inquiry. Our team will do its best to respond as soon as possible.
Business Address
FoldedChic
13278 Rue du Grand Pré
Québec, QC
Canada
Please note that this address is provided for business correspondence. If you need to return an item, please contact our support team first. Returns sent without prior approval or instructions may not be accepted.
Support Hours
Our customer support team reviews inquiries during regular business days, excluding weekends and holidays. Most messages are answered within 1–3 business days.
During holidays, promotions, or high-volume periods, response times may be slightly longer. We appreciate your patience and assure you that every customer message is important to us.
Product Questions
If you have questions about our wallets, colors, materials, compartments, sizes, closures, or product details, please contact us before placing your order. We are happy to help you choose a style that fits your daily needs.
Because colors may appear slightly different depending on screen brightness, lighting, or device settings, we recommend reviewing product descriptions and images carefully. If you are unsure about a product detail, our team will gladly assist.
Order Questions
For order-related questions, we can help with:
Order confirmation
Shipping updates
Tracking information
Address questions
Delivery concerns
Incorrect items
Damaged products
Return and refund requests
General checkout concerns
Please contact us as soon as possible if you notice any issue with your order information.
Return Questions
If you need help with a return or refund, please email us at:
Please do not send products back before contacting our support team. We will review your request and provide proper instructions if your item is eligible for return.
Our Customer Care Promise
At FoldedChic, we believe a beautiful shopping experience does not end at checkout. We want every customer to feel supported before, during, and after their purchase. Our team is committed to communicating clearly, treating customers with respect, and helping resolve concerns as smoothly as possible.
Thank you for choosing FoldedChic. We appreciate your trust and look forward to helping you find elegant wallet styles for everyday life.