Contact Us
Thank you for visiting FoldedChic. We are happy to welcome you to our modern feminine wallet boutique. Whether you are browsing for a new everyday wallet, checking on an order, asking about product details, or looking for support after your purchase, our team is here to help.
We believe customer care should feel clear, kind, and reliable. Our goal is to make your shopping experience as smooth and polished as the accessories we offer.
Store Information
Store Name: FoldedChic
Website: FoldedChic.store
Email: support@FoldedChic.store
Phone: (800) 730-7121
Address: 13278 Rue du Grand Pré, Québec, QC, Canada
Customer Support Email
For the fastest and most accurate support, please contact us by email:
Email is the best way to reach us because it allows our team to carefully review your order details, product questions, photos, and any concerns you may have. When contacting us, please provide clear information so we can assist you efficiently.
What to Include in Your Message
If your inquiry is related to an order, please include:
Your full name
Your order number
The email address used at checkout
A clear description of your question or concern
Photos, if your issue involves a damaged, defective, or incorrect item
Providing this information helps us review your request faster and offer the most accurate support.
Phone Support
You may also contact us by phone:
(800) 730-7121
If we are unable to answer immediately, please leave your name, contact information, and a brief message about your inquiry. Our team will do its best to respond as soon as possible.
Business Address
FoldedChic
13278 Rue du Grand Pré
Québec, QC
Canada
Please note that this address is provided for business and customer correspondence purposes. If you need to return an item, please contact our support team first. Returns sent without prior approval or instructions may not be accepted or processed correctly.
Support Hours
Our customer support team reviews messages during regular business days, excluding weekends and holidays. Most inquiries are answered within 1–3 business days.
During holidays, promotions, or busy shopping periods, response times may be slightly longer. We appreciate your patience and assure you that every customer message is important to us.
Product Questions
If you have questions about our wallets, colors, sizes, materials, compartments, closures, or product features, please contact us before placing your order. We are happy to help you choose a wallet style that fits your daily needs.
Because colors may appear slightly different depending on screen brightness, lighting, and device settings, we recommend reviewing product images and descriptions carefully. If you are unsure about any product detail, our support team will gladly assist you.
Order Support
For order-related questions, we can help with:
Order confirmation
Shipping updates
Tracking information
Address questions
Delivery concerns
Incorrect items
Damaged products
Return and refund requests
General checkout concerns
Please contact us as soon as possible if you notice an issue with your order information.
Shipping Questions
If you have questions about shipping times, tracking updates, delivery delays, or address details, please email us at:
Please include your order number so we can review your order more quickly. Tracking updates may take time to appear after shipment, and delivery times may vary depending on carrier activity, holidays, weather, or local delivery conditions.
Return and Refund Questions
If you need help with a return or refund request, please contact us before sending any item back.
Email: support@FoldedChic.store
Please include your order number, the item you want to return, and the reason for your request. If your item arrived damaged, defective, or incorrect, please include clear photos of the product and packaging.
Our support team will review your request and provide the next steps if your item is eligible.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us as soon as possible. Include your order number and clear photos of the issue. This helps us review the situation and provide the most suitable solution.
We recommend keeping the original packaging until your request has been reviewed.
Customer Care Promise
At FoldedChic, we believe a beautiful shopping experience does not end at checkout. We want every customer to feel supported, respected, and confident when shopping with us.
Our team is committed to clear communication, thoughtful assistance, and professional service. Whether you are choosing your first wallet from our store or contacting us after an order, we are here to help make your experience smooth and pleasant.
Thank you for choosing FoldedChic. We appreciate your trust and look forward to helping you find elegant wallet styles for everyday life.